FAQ

Frequently asked questions

Potential Objectives & Customer Service


Discovering their potential and using it to achieve their professional as well as personal goals is the vision of People Potential. The learning agency offers training that goes in this direction and that fits into service management. Its lecturers provide training in customer relationship management, adapted to different sectors: banking, hotel, sales and marketing, advertising, human resources... They rely on a set of techniques and approaches, among the multichannel which optimizes customer interactions through, among other things, social media.




Performance Management - LAB Profile ©


For a better “detection” of the learners' potential and support in customer relations, People Potential uses the LAB Profile © (Language and Behavior Profile) method which brings new situational perspectives. This communication and motivation tool makes it possible to understand how a person thinks, what motivates him, how he makes his decisions according to the situations. To ultimately bring out its potential, help it frame it in what is unique and achieve its goals. Ideal for people from the sales, advertising, human resources, communication sectors.




Outsourced Leaning Services


Nestled in the same green enclosure of Vatel International Business School (Hotel & Tourism Management), People Potential is also one of the service providers of this renowned hotel school. The learning agency provides the students from all levels with training in various fields ranging from Hospitality Industry Environment to Multicultural Management, Self Awareness and Grooming Inside & Outside.




Mystery Shopping


For the past three years, People Potential has also been doing mystery shopping mainly for hotels and supermarkets. This quality control technique, which consists of mystery shopping visits to points of sale, makes it possible to assess the quality of customer service for improvement purposes. Following its mystery visits, People Potential provides a report on the improvements to be implemented, followed by appropriate training in service management.